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FAQ

Shipping

Do you offer free shipping?

How long is delivery?

Do you ship to my country?

Money Matters

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Ingredients

Where can I find a full list of your ingredients?

Are your products all natural?

Are your products tested on animals?

Are your products vegan?

Are your products scented?

Products

Which formula should I choose?

Do you have sample sizes?

Can I buy your products in stores?

Will your products work individually or do they only work in sets?

Do the products work on permed hair?

Do the products work on color treated hair?

Will your products make my straight hair curly?

Refund Policy

Can I get a refund or exchange on a LUS product?

Shipping Policy

Are there customs or duty fees added to my order?

Oops! I entered the wrong shipping address. Can this be fixed?

What do I do if tracking information says my order was delivered but I have not received it?

What do I do if my package was stolen?

LUS Infinity FAQ

Editing Your Subscription

Can I edit my LUS Infinity order?

Can I pause my LUS Infinity subscription?

How many days before my next Infinity order do I have to cancel my subscription?

Can I cancel at any time?

Shipping

What if I move?

Will I get reminded about my next shipment?

Payment

Can I update my payment?

Can I apply another discount code to my Infinity Membership?

What happens if my card is declined?

Can I check out in CAD?

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